Having Issues with Web Mail

Use this article as a guide for troubleshooting problems with Web Mail. If you don't know your password, or would like to change it, see the appropriate item below.

• I don't know my password
  If you forgot your password, you'll need to create a new one. Go to the Password Reset Tool for more information.
  
• I want to change my password
  If you know your password and want to change it, sign in to My Account, select your email profile, then edit the password.

Troubleshooting Web Mail Issues

Trouble with Web Mail can usually be fixed by one of the following solutions:

• Wait a few minutes and try again. Often the problem is temporary.
  
• Check online for any known outages to the EarthLink network. You can check outages on the Known Outages page.
  
• Make sure your browser has cookies enabled. Check your browser's help for information about how to do that.
  
• Clear your browser's temporary files. Check your browser's help for more information.
  
• If the problem continues, You can set up an email program to work directly on your computer. (Here's how.)

Chat with a representative

If you have any questions, you can chat online with a live EarthLink representative