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Frequently Asked Questions about DSL Taxes and Fees
  • Article ID: 33086
  • Last modified date: June 18, 2018 23:06


What do I need to know about taxes and fees on my EarthLink DSL service?


How will I be affected by taxes and fees?
While your EarthLink Internet access plan still costs the same it always did, your bill now includes additional charges-- for applicable taxes and fees. Because of this, the total you pay to EarthLink every month will now be different and EarthLink will pass a portion of that total on to state and local authorities.

How will my new charges appear on my credit card, bank statement, etc.?
Unlike your invoice, your credit card bill or bank account statement will reflect only your total monthly invoice amount. This total amount will represent your monthly service price plus applicable taxes and/or fees.

What will my new bill total be?
All DSL customers will incur a universal service fund recovery charge; 

The exact amount of your taxes and/or fees is based on the taxing statutes and regulations of your state and/or local jurisdiction and the universal service fund fee. To verify or change your address just click on My Account, select "Billing" and then "Change address information".

How do I provide my exemption certificate to EarthLink?

You will need to submit a valid tax exemption certificate from your state via email to:,, or,  or fax 256-382-3932 to the Tax Department.  You may also mail a copy of your exemption certificate to:

Attn:  Tax Department / Exemptions
EarthLink, LLC
7037 Old Madison Pike, Suite 400
Huntsville, AL  35806       

Fax:  256-382-3932 – Attn:  Tax/Exemptions
Phone:  256-382-7052

Please include your exact name, account number, and contact information to enable a timely exemption placed on your account.

Your tax-exempt status should be reflected on your next invoice/billing cycle.  If you do not yet have your exemption certificate, you should contact the Department of Revenue in the state in which your business is located to submit a request to resolve documentation or your exempt status.



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