| 1 | Make sure your software is up-to-date by visiting the Web site of your antivirus software company and downloading the latest updates. |
| 2 | After updating your software, run a virus scan which will find the virus if it's on your computer and remove it. |
| 3 | Install critical updates to your operating system at: http://windowsupdate.microsoft.com |
| 1 | We strongly encourage you to protect your computer from future attacks with antivirus software. EarthLink offers Norton AntiVirus Online on a monthly subscription basis - ensuring you always have the most up-to-date protection available. |
| 2 | Determine if your computer is infected by running our free Symantec Security Check at: http://www.earthlink.net/go/securitycheck |
| 3 | If you find that your computer has a virus(es) after running the Symantec Security Check, click the link for the "Symantec Security Response" site. Once there, you can find removal instructions by clicking on the name of the virus that has infected your computer. |
| 4 | Install critical updates to your operating system at: http://windowsupdate.microsoft.com |
| 1 | Viruses can cause problems with your email, as well as slow connections, random disconnects, and computer crashes. Here are some important ways you can protect yourself from future attacks. Viruses are most frequently spread through email. Be wary of opening messages from people you don't know. Even if you know the sender, use caution before opening any email with a strange subject line or an unexpected attachment. |
| 2 | Keep your antivirus software up-to-date. |
| 3 | You should regularly check the list of Microsoft security bulletins and install any critical updates to your operating system at: http://www.microsoft.com/security |
| 4 | EarthLink's free Virus Blocker automatically scans all your incoming email for viruses, and removes them before they reach your inbox. If you've disabled Virus Blocker for any reason, we strongly encourage you to turn it back on. For easy instructions on determining your Virus Blocker settings, please visit: http://www.earthlink.net/go/support/vb_settings |
| 5 | Visit the EarthLink Security Center to find tools and information to help you protect your privacy and safeguard your computer from viruses, spyware, and other security threats: http://www.earthlink.net/securitycenter |
