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EarthLink Virus Notification
EarthLink Virus Notification
  • Article ID: 38763
  • Last modified date: November 3, 2011 11:11
Summary

You have been directed to this Web page because we suspect that your computer has been infected by a virus. Please follow the instructions to determine if your computer has been infected, and to remove the virus, if necessary.

EarthLink is committed to making your online experience as safe and secure as possible. We have detected activity that indicates that your computer may be infected by a virus.

Please follow the instructions below to check for the virus, and to remove it if your computer is infected.

If you have any questions, you can call us anytime, toll-free at 1-888-855-7884.

If You Have AntiVirus Software
1

Make sure your software is up-to-date by visiting the Web site of your antivirus software company and downloading the latest updates.

2

After updating your software, run a virus scan which will find the virus if it's on your computer and remove it.

3

Install critical updates to your operating system at: http://windowsupdate.microsoft.com
Mac users should visit: http://www.apple.com/support

If You Do Not Have AntiVirus Software
1

We strongly encourage you to protect your computer from future attacks with antivirus software. EarthLink offers Norton AntiVirus Online on a monthly subscription basis - ensuring you always have the most up-to-date protection available.

To learn more about the Norton Security Products, or to order the software and get your first 30 days free, please visit: http://www.earthlink.net/go/securitypackage

Please make sure to reference promo code 1022952.

2

Determine if your computer is infected by running our free Symantec Security Check at: http://www.earthlink.net/go/securitycheck

Once there, click on "Virus Detection" to check for viruses, and "Security Scan" to determine your vulnerability to online threats.

3

If you find that your computer has a virus(es) after running the Symantec Security Check, click the link for the "Symantec Security Response" site. Once there, you can find removal instructions by clicking on the name of the virus that has infected your computer.

4

Install critical updates to your operating system at: http://windowsupdate.microsoft.com

Mac users should visit: http://www.apple.com/support

Tips To Protect Yourself
1

Viruses can cause problems with your email, as well as slow connections, random disconnects, and computer crashes.

Here are some important ways you can protect yourself from future attacks.

Viruses are most frequently spread through email. Be wary of opening messages from people you don't know. Even if you know the sender, use caution before opening any email with a strange subject line or an unexpected attachment.

2

Keep your antivirus software up-to-date.

3

You should regularly check the list of Microsoft security bulletins and install any critical updates to your operating system at: http://www.microsoft.com/security

Mac users should visit: http://www.apple.com/support

4

EarthLink's free Virus Blocker automatically scans all your incoming email for viruses, and removes them before they reach your inbox. If you've disabled Virus Blocker for any reason, we strongly encourage you to turn it back on. For easy instructions on determining your Virus Blocker settings, please visit: http://www.earthlink.net/go/support/vb_settings

5

Visit the EarthLink Security Center to find tools and information to help you protect your privacy and safeguard your computer from viruses, spyware, and other security threats: http://www.earthlink.net/securitycenter

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