Using a FAX Machine with DSL or DSL and Home Phone Service

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Article ID: 35974
Last modified date: December 6, 2011 11:12

Summary

Using Your Fax Machine

If you want to use a fax machine:
If you have problems sending and receiving faxes, try reducing your fax machine’s baud rate to 9600 and turn off Error Correction Mode.

Why do you need to lower the baud rate to 9600?
Faxing over DSL or DSL and Home Phone Service can present certain challenges which require a slower transmission speed, so that most of the data gets to its destination. Packet loss, jitter, and latency all add up to corrupt a fax transmission over DSL or DSL and Home Phone Service.

When a fax machine determines that data is lost, it will shut down the transmission, even though with some bits of data lost you would still have a workable document. By slowing down the transmission speed to 9600, you increase the probability that most of the data will make the trip.

To find out how to lower the baud rate on your fax machine, refer to your device's Installation Guide or Operation Manual.

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