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Netopia 2247 How to Run Modem Diagnostics
  • Article ID: 34044
  • Last modified date: August 17, 2010 2:08

The Netopia 2247 provides diverse LAN connectivity options, ease of use, and security. This article provides instructions to run the Netopia 2247 modem diagnostics.

How to Run a Modem Diagnostics


  1. On the Main page, click Maintenance.

    Important: For instructions on how to access the Netopia 2247 modem main page click here.

  2. From the Maintenance Menu, click Diagnostics.

  3. Click Run Full Diagnostics.

  4. The Diagnostics results will display.

    • Look at the test labeled Check DSL Synchronization. If this test FAILED (and you have verified that you are properly plugged in to the wall jack), then you now know the problem is likely with the ADSL line.
    • Look at test labeled Check DNS. If this test failed (but the ones above Passed), then you know that the ADSL is working, and that the problem is likely with the DNS server in the ISP's network.
    • If all the tests indicate PASS, then the ADSL line should be working as the diagnostics indicate no apparent problem. If you are still unable to surf the Internet then the problem is likely with your PC configuration settings or with the internal router configuration for your local area network, or LAN, IP address.
Congratulations! You have successfully ran a modem diagnostics.

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