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How to Use Enhanced Call Forwarding with EarthLink Voice
How to Use Enhanced Call Forwarding with EarthLink Voice
  • Article ID: 35948
  • Last modified date: September 17, 2012 3:09
Summary

What is Enhanced Call Forwarding?

Enhanced Call Forwarding allows you to choose up to five different numbers where you might be reached. If you subscribe to Enhanced Call Forwarding, then when a new call comes in, EarthLink Voice will try each of those numbers to try to reach you.

Note:  When Enhanced Call Forwarding is turned on, your Voice phone will not ring! This is true even if your Voice phone number is listed in the Enhanced Call Forwarding phone numbers list.

Turn off Enhanced Call Forwarding whenever you want your Voice phone to ring.

Features of Enhanced Call Forwarding

  • You choose whether EarthLink Voice will call one number at a time, in order, or all the numbers at once.
  • If you choose to have the numbers called in order, you can set how many rings to wait before going on to the next call or voicemail.
  • While waiting for you to pick up, the caller will hear ringing.

How to Use Enhanced Call Forwarding

Call Forwarding sends incoming calls to a different phone number of your choice. Voicemail will be turned off while calls are being forwarded. In order to configure this service, follow the steps below:

How to configure Enhanced Call Forwarding
1

Log into myVoice.
2

From the Menu section, click Features and Preferences.

The Features and Preferences page appears.
3

Click the Edit link next to Enhanced Call Forwarding.

The Enhanced Call Forwarding page appears.
4

Select Turn on Enhanced Call Forwarding.
5

Choose the appropriate option from the Call the Numbers drop-down list.
6

Choose the number of rings to allow from the drop-down list.
7

In each entry field, type the 10-digit number you wish to forward your calls to.
8

Click Save.
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