New User? Sign In and help us improve your support experience.


Registered users - sign in

Email Address :

Example: your_address @peoplepc.com

Password:





Please log in with your PeoplePC email address and password.

This helps us provide the best information possible,
and you won’t have to login on your next visit.


Email Address :

Example: your_address @peoplepc.com

Password:





Thank You. You have successfully logged in.



Sorry, there is a problem with this account, One moment while we direct you to a Live Agent.



Save to Favorites | Print Page | Save as PDF

Dial-Up Connection Problems
  • Article ID: 43408
  • Last modified date: February 7, 2012 12:02
  • Dialup Operating System(s):
  • Dialup EAS/DUN: dun
Summary

Solving Dial-Up Connection Problems

If you can't connect to the Internet, try one of the solutions below:

Solutions to Your Dial-Up Connection Problems

  • Wait a few minutes
    If you were connected to the Internet before and haven't changed anything, the dial-up connection may try to automatically reconnect depending on your configurations. If after many attempts, the dial-up connection does not recover, then one of the steps below may be the solution to your problem.

  • Check the Network Outages page
    If you can get to the Internet on a different computer or device, visit our Network Outages page to see if there are known problems with the network.

  • Check your local access number
    There is a possibility that you may have typed your local access number in wrong or need a local access number if you're in a different location. To obtain a local access number, click here. To change your local access number, click here.

  • Check your setup
    There may be a few configuration settings that were overlooked. Click here to assure that your dial-up connection was set up properly. If you used the EarthLink Access or TotalAccess software, reuse the software to set your connection up again.

  • Check your phone line
    Make sure that no one is on the phone. With a dial-up connection, you can either browse the Internet or use the phone. You can NOT browse the Internet and talk on the phone at the same time.

  • Check all cords and cables
    Is your phone line securely plugged into your computer, modem (if applicable), and phone jack? Are you using surge protectors to protect your hardware in the event of a storm?

  • Double check your email address and password
    Your email address and password are both case sensitive, so ensure that your Caps Lock is off and retype both. 

    If you've forgotten your password (and can connect to the Internet on another computer or device) you can reset it at: https://myaccount.earthlink.net/cam/passmain.jsp.
    Important:  Your new password may take up to 20 minutes to activate in our system.

  • Update Drivers and Firmware
    Make sure that the drivers and firmware on your computer and modem are up-to-date.

  • Check Hardware Problems
    If your modem (if applicable) does not light up or show signs that it is plugged in, although it is, there may be a problem with your power source. If you are using a surge protector, make sure that it is on. Assure that the outlet that you are using is a working outlet. Try plugging the modem into another outlet. If it still shows no signs of it working, you may have to replace the modem.   

  • Restart your computer
    Turn your computer off, wait for 30 seconds, then turn it on and try connecting again.

 

If You Still Can't Connect

If you've tried the solutions above, but still can't connect, try using a different computer to chat online with a live EarthLink representative at: support.earthlink.net/chat

Was this article helpful to you?
Your rating
If any information was unclear, or the information you were seeking was not provided, please let us know! Your feedback will help us improve this service.
NOTE: This form is for feedback only to help us improve our support site. Changes, additions or the cancellation of products cannot be processed via the feedback form. Comments entered here will NOT receive a personal email response. If you have a technical or account issue that needs immediate attention, please