EarthLink understands that moves are stressful, so we work hard to make sure that moving your EarthLink service is simple and hassle-free. This article explains how to transition your EarthLink DSL service to another high speed service like Cable or Satellite.

For more information about moving EarthLink services, see the Mover's Center.

Switching to Cable or Satellite

First determine what highspeed service you are interested in. Click here for more information on your options. If you're interested in Satellite, please click here and answer the questions presented to make sure satellite is viable for your location.

Then visit http://support.earthlink.net/moving/ and have the following information ready:

• Email address and password
• Name on current telephone bill
• Current DSL service phone number
• The date you would like the current DSL service to be disconnected
• NEW phone number
• NEW Address (including zip code)
• If you're switching to cable, the name on your new cable bill
• A contact email address*
• A contact phone number*

*Note- Be sure to provide contact information that will work during your move, as we may need to reach you if there is a problem with your order.

Fees and Conditions:

Cable Internet
If you are canceling your EarthLink DSL service within your Initial Term of Service (one year), you will be charged an Early Termination Fee of up to $90.

EarthLink offers High Speed Cable Internet access nationwide. Your cable provider provides a portion of the network that EarthLink High Speed Cable uses to deliver broadband Internet access to your home. EarthLink provides the other portion of the network and all the services. EarthLink has been a leading cable Internet provider (ISP) since 1997. The standard terms and conditions of your new cable service will apply.

Satellite Internet
If you are canceling your EarthLink DSL service within your Initial Term of Service (one year), you will be charged an Early Termination Fee of up to $90.

Satellite Internet access is powered by HughesNet, America's #1 choice for broadband by satellite. You'll get a super-fast, always-on Internet connection via 2-way satellite that won't tie up your phone. Satellite Internet is available nationwide. All you need is a clear view of the southern sky.

Please Note:

1. While EarthLink will assign a local installer to set up your service, installers are not affiliated with EarthLink. We do not determine either the scheduling or the price that the installer will charge you. Should you encounter any problems with your installer, we will gladly assist you in resolving the problem.

2. Even if EarthLink has prequalified you for satellite service, your particular site may not be feasible (for example, if there is an obstruction between the dish and the southern sky.) This can not be determined until the installer arrives at your home, and the installer may charge you for the visit.